F.A.Q. - Vote-by-Mail

**Vote by mail instructional video**

Who is eligible to vote by mail?

Anyone registered in Duval County may request a vote-by-mail ballot using any of the request methods below. An elector or an elector’s designee can request a vote-by-mail ballot for all elections through the end of the calendar year of the next regularly scheduled general election.

How do I request a vote-by-mail ballot?

A voter, or, if directly instructed by the voter, a member of the voter's immediate family or the voter's legal guardian, may request a vote-by-mail ballot from the Supervisor of Elections. The request must be made in person, by mail, by fax at 904-255-3434, by telephone at 904-255-8683, or online. The person requesting a vote-by-mail ballot must disclose:

  •  The name of the voter for whom the ballot is requested; 
  •  The voter's address; 
  •  The voter's date of birth;
  •  The voter's Florida driver license number or
  •  The voter's Florida identification number or
  •  The last four digits of the voter's social security number
  •  The requester's name; 
  •  If the requester is other than the voter, the following additional information must be provided: 
  •  The requester's address; 
  •  The requester's driver license number, if available; 
  •  The requester's relationship to the voter; and, 
  •  The requester's signature (written request only).

Vote-by-Mail Request Form  
Spanish Vote-by-Mail Request Form  


Who can pick up a vote-by-mail ballot? 

The voter may pick up or have his or her vote-by-mail ballot delivered at any time the absentee ballot becomes available. A designee for the voter may also pick up the ballot for the voter but the earliest that a designee can pick up another voter’s ballot is 9 days before Election Day. A designee is limited to picking up two (2) vote-by-mail ballots per election (not including his or her own ballot and ballots for members of his or her immediate family). The designee must submit a completed Affidavit to Pick-up a Vote-by-Mail Ballot for a Voter which includes the written authorization from the voter. If the voter did not already request a ballot, the Affidavit must be accompanied by a request.  

Is there a deadline to request a vote-by-mail ballot? 

A request for a vote-by-mail ballot to be mailed to a voter must be received no later than 5:00 p.m. (E.S.T.) on the tenth (10th) day before the election.

When are ballots sent out?

F.S. 101.62(4)(a) No later than 45 days before each presidential preference primary election, primary election, and general election, the supervisor of elections shall send a vote-by-mail ballot as provided in subparagraph (c)2, to each absent uniformed services voter and to each overseas voter who has requested a vote-by-mail ballot. F.S. 101.62(4)(b) The supervisor shall mail a vote-by-mail ballot to each absent qualified voter, other than those listed in paragraph (a), who has requested such a ballot, between the 40th and 33rd days before the presidential preference primary election, primary election, and general election. Except as otherwise provided in subsection (2) and after the period described in this paragraph, the supervisor shall mail vote-by-mail ballots within 2 business days after receiving a request for such a ballot.  

Can my ballot be sent to another address?

Vote-by-mail ballots will be mailed by non-forwardable mail to the voter’s current mailing address on file with the Supervisor or any other address specified by the voter in the request. If you ask that the vote-by-mail ballot be mailed to an address other than an address on file in the Florida Voter Registration System, you have to submit a signed written request unless you are an absent uniformed services voter or an overseas voter.

Can overseas or military voters get a ballot any way other than by mail?

Certain persons are eligible to have vote-by-mail ballots sent to them by email, fax, or mail. Such persons are active-duty military and Merchant Marine members living outside Duval County; such members’ dependents living outside Duval County; and overseas voters. Voters who have the ballot emailed or faxed to them must return the voted ballot and signed voter’s certificate by mail by using their own two envelopes and postage. Voters may also use a postage-paid template for returning the ballot within the U.S. Postal System; a link (web address) to the postage-paid template is included in the ballot instructions. Overseas voters may return the voted ballot by mail or fax. Eligible voters may continue requesting ballots to be sent to them by email or fax after the deadline passes for ballots to be sent by mail. More information about emailed and faxed ballots is available.

How do I return my vote-by-mail ballot? 

When you receive your ballot, follow the ballot instructions carefully to ensure that your ballot is properly completed, returned timely and counted. Vote-by-mail ballots must be returned in the envelope provided. The envelope must include the voter's signature. Be sure that your signature on your voter registration record is current because if your signature on record does not match the signature on the vote-by-mail ballot certificate, your ballot will not be counted.

If you plan to mail your ballot back to us, you should allow at least one week for your ballot to reach our office. Voted ballots must be received by 7:00 p.m. on Election Day at the Supervisor of Elections, 105 East Monroe Street, Jacksonville, Florida 32202. Ballots postmarked on Election Day or before and received after Election Day are late and not valid.


A vote-by-mail voter may drop off a voted vote-by-mail ballot at a designated secure ballot instake station at early voting sites ONLY DURING EARLY VOTING.

What if I forget to sign my ballot or my signature does not match?

If you return a vote-by-mail ballot but fail to sign the Voter’s Certificate on the absentee ballot envelope or your signature does not match the signature on file, you may still have time to “cure” the defect by executing an affidavit in order to have your ballot canvassed and counted. The affidavit must be received by the Supervisor of Election no later than 5 p.m. on the second (2nd) day after the election. The affidavit must be accompanied by a copy of one of the following forms of identification when you submit the affidavit: 

Current and valid ID that includes your name and photograph, which may be a Florida driver license; Florida Identification card issued by the Department of Highway Safety and Motor Vehicles; United States passport; debit or credit card; military, student, retirement center, neighborhood association, or public assistance ID; veteran health ID card issued by U.S. Department of Veterans Affairs; Florida license to carry a concealed weapon or firearm; or employee ID card issued by any branch, department, agency, or entity of the Federal Government, the state, a county, or a municipality.

Or if you do not have one of the above forms of ID, use one of these instead.

ID that shows your name and current residence address, which may be a current utility bill, bank statement, government check, paycheck, or government document (excluding voter ID card).   

How do I update my signature? 

You can update your signature by submitting a Florida Voter Registration Application. You can mail it to 105 East Monroe St., Jacksonville, FL 32202. Or you may drop it off at our office at the same address. A Spanish Registration Application is also available.

Can I track my request and my returned ballot? 

Any voter who has requested a vote-by-mail ballot can track online the status of his or her vote-by-mail ballot. You can use the Voter Lookup on our web site to check the status of your ballot.

After receiving my vote-by-mail ballot, may I instead vote in person?

Yes. If the voter decides to go to the polls to vote instead voting by mail, the voter should bring the vote-by-mail ballot (marked or not). The vote-by-mail ballot will be canceled and the voter can vote a regular ballot at the polls. If the voter comes to the polls without the vote-by-mail ballot, the voter can vote a regular ballot if the supervisor of elections' office can confirm that it has not received the voter's vote-by-mail ballot. If it is confirmed that the supervisor of elections office has received the vote-by-mail ballot or it cannot be determined, the voter cannot vote a regular ballot at the polls. However, if a voter believes that he or she has not already voted, he or she shall be allowed to vote a provisional ballot.  

**Vote-by-Mail Instructional Video**